HubSpot Cradle Integration

Connect Cradle with HubSpot

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Examples of Integration Workflow Triggers and Actions

New Support Ticket Created

Triggered when a new support ticket is created in Cradle. This can initiate actions in HubSpot, such as creating a new contact or triggering a follow-up communication.

Support Ticket Status Change

Activated when the status of a support ticket in Cradle changes. This trigger can prompt actions in HubSpot to update contact records or initiate workflow adjustments.

Ticket Response Time Exceeds Threshold

Notifies HubSpot when the response time for a support ticket exceeds a predefined threshold in Cradle. This trigger can prompt escalations or follow-up actions in HubSpot.

Ticket Priority Level Change

Detects changes in the priority level of support tickets in Cradle. HubSpot can use this trigger to prioritize customer communications or escalate support issues.

Customer Satisfaction Survey Response Received

Captures customer satisfaction survey responses from Cradle. HubSpot can use this data to measure and improve customer satisfaction levels through targeted follow-up actions.

Customer Profile Update in Cradle

Updates customer profiles in HubSpot when changes are made in Cradle. This ensures data consistency and enables personalized communications based on the latest information.

New Support Ticket Category Created

Triggered when a new support ticket category is created in Cradle. HubSpot can use this information to tailor support communications or adjust workflow routing rules.

Ticket Resolution Time Exceeds Threshold

Notifies HubSpot when the resolution time for a support ticket exceeds a predefined threshold in Cradle. This trigger can prompt actions to expedite issue resolution or improve support processes.

Support Ticket Escalation Detected

Activated when a support ticket is escalated in Cradle. HubSpot can trigger follow-up actions, such as notifying supervisors or initiating additional customer communications.

Customer Feedback Integration

Integrates customer feedback collected in Cradle with HubSpot, enabling data-driven decision-making and continuous improvement of support services.

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Frequently Asked Questions

By syncing support ticket data between Cradle and HubSpot, you can centrally manage support interactions and streamline resolution processes for enhanced customer satisfaction.
Yes, Cradle customer insights within HubSpot enable personalized communications and support interactions tailored to individual needs and preferences.
Absolutely, HubSpot's integration with Cradle allows for automated workflow enhancements based on Cradle data, ensuring timely and personalized customer support.
Cradle captures customer satisfaction survey responses, enabling HubSpot users to measure satisfaction levels and take targeted actions to improve customer experience.
Yes, HubSpot can detect changes in support ticket priority levels in Cradle, allowing for prioritized customer communications and issue resolution.
Yes, changes made to customer profiles in Cradle are automatically updated in HubSpot, ensuring data consistency for personalized communications.
Cradle integration notifies HubSpot of support ticket escalations, enabling prompt follow-up actions to address escalated issues or notify supervisors.
Yes, HubSpot integrates customer feedback collected in Cradle, enabling data-driven decision-making and continuous improvement of support services.
Absolutely, HubSpot can monitor support ticket response and resolution times in Cradle, enabling proactive management and continuous improvement of support processes.
Cradle integration triggers actions in HubSpot when new support ticket categories are created, facilitating tailored support communications and workflow routing.