Example Workflow Triggers and Actions

Available via Custom Integration. Request a Quote.

Request a Quote
heading shape

New Support Ticket Created

Triggered when a new support ticket is created in Cradle. This can initiate actions in HubSpot, such as creating a new contact or triggering a follow-up communication.
heading shape

Support Ticket Status Change

Activated when the status of a support ticket in Cradle changes. This trigger can prompt actions in HubSpot to update contact records or initiate workflow adjustments.
heading shape

Ticket Response Time Exceeds Threshold

Notifies HubSpot when the response time for a support ticket exceeds a predefined threshold in Cradle. This trigger can prompt escalations or follow-up actions in HubSpot.
heading shape

Ticket Priority Level Change

Detects changes in the priority level of support tickets in Cradle. HubSpot can use this trigger to prioritize customer communications or escalate support issues.
heading shape

Customer Satisfaction Survey Response Received

Captures customer satisfaction survey responses from Cradle. HubSpot can use this data to measure and improve customer satisfaction levels through targeted follow-up actions.
heading shape

Customer Profile Update in Cradle

Updates customer profiles in HubSpot when changes are made in Cradle. This ensures data consistency and enables personalized communications based on the latest information.
heading shape

New Support Ticket Category Created

Triggered when a new support ticket category is created in Cradle. HubSpot can use this information to tailor support communications or adjust workflow routing rules.
heading shape

Ticket Resolution Time Exceeds Threshold

Notifies HubSpot when the resolution time for a support ticket exceeds a predefined threshold in Cradle. This trigger can prompt actions to expedite issue resolution or improve support processes.
heading shape

Support Ticket Escalation Detected

Activated when a support ticket is escalated in Cradle. HubSpot can trigger follow-up actions, such as notifying supervisors or initiating additional customer communications.

Integrations built by experts

 

pre-heading icon one

Custom Solutions

Tailored HubSpot CRM implementations, app integrations, and tech stack optimization.

pre-heading icon two

Custom Solutions

Tailored HubSpot CRM implementations, app integrations, and tech stack optimization.

pre-heading icon three

Custom Solutions

Tailored HubSpot CRM implementations, app integrations, and tech stack optimization.

Hubspot Platinum Solutions Badge

11 Years of HubSpot Expertise

Our team is committed to continuous learning, ensuring we deliver cutting-edge solutions and build client infrastructure that scale.

Certified Ethical Hacker badge
OWASP Certification badge
McAfee Insitute Certification Badge
Client Management badge
CMS Developers II badge
CMS Developers I badge
CMS Implementation badge
Inbound Certification badge
Academy SEO badge
Inbound Marketing badge
Salesforce Integration Certification Badge
Marketing Software Certification Badge
Sales Hub Software Certification Badge
Shopify Certified Partner badge
Top 1% Developers badge
Sales Software Certification Badge
Marketing Hub Software Certification Badge
Platform Consulting Badge
Objective Based Onbording Badge
HubSpot Reporting Certified Badge
Data Integrations Certification Badge
Implementation for Partners Certification Badge

Trusted by 100s of companies from startups to the Fortune 500

Five Star Rating

4.8 out of 5

Based on 91 reviews

Book call

120+

HubSpot Websites Built

Top 1%

on Upwork

500+

Custom Integrations Built

Twilio Shopify Webflow 100+ integrations

Other integrations built by us

Explore a range of custom integrations we've developed to streamline workflows and enhance productivity.

Frame 427321986

Categories

Search apps
CRM Integration Logo

ActiveCampaign

Connect

Unlock the full potential of marketing automation by integrating ActiveCampaign with HubSpot, empowering you to engage leads and nurture relationships effectively.

CRM Integration Logo

SMS for HubSpot

Connect

Discover the power of SMS marketing by integrating SMS for HubSpot, enabling you to reach your audience directly and drive engagement through personalized messaging.

CRM Integration Logo

Vimeo

Connect

Elevate your video marketing strategy by integrating Vimeo with HubSpot, enabling you to create, publish, and track video content seamlessly to drive engagement and conversions.

CRM Integration Logo

MailerLite

Connect

Enhance your email marketing efforts and drive engagement by integrating MailerLite with HubSpot, enabling you to create personalized email campaigns, segment contacts, and track performance metrics effectively.

CRM Integration Logo

Wistia

Connect

Harness the power of video marketing with Wistia integrated into HubSpot. Create engaging content, capture leads, and measure performance effectively.

CRM Integration Logo

Vidyard

Connect

Discover how integrating Vidyard with HubSpot can enhance your video marketing strategy, enabling you to create, personalize, and analyze video content to drive engagement and conversions.

CRM Integration Logo

Constant Contact

Connect

Streamline your email campaigns with Constant Contact integrated into HubSpot. Reach your audience effectively, track performance, and drive results.

CRM Integration Logo

CoSchedule

Connect

Organize and manage your marketing campaigns effectively with CoSchedule integrated with HubSpot. Explore our integration solution to streamline your marketing efforts.

CRM Integration Logo

LaGrowthMachine

Connect

Supercharge your growth marketing efforts by integrating LaGrowthMachine with HubSpot, enabling you to execute targeted campaigns, generate leads, and drive revenue growth effectively.

CRM Integration Logo

Split Test Automation

Connect

Optimize your marketing campaigns and improve conversion rates by integrating Split Test Automation with HubSpot, enabling you to conduct A/B tests seamlessly.

Customer Reviews

Book a 15 min Demo Call
  • Carrie Duddley
    Carrie Dudley
    Director of Client Services
  • Ben Oaksmith
    Ben Oaksmith
    Principal & Founder
  • Ryan Ondriezek
    Ryan Ondriezek
    Associate Creative Director
  • Lauren Meeks
    Lauren Meeks
    Accounting Manager
  • Katie Herrmann Profile-Pic
    Katie Herrmann
    Director of Digital Strategy
  • Dillon Jones
    Dillon Jones
    Digital Marketing Lead
  • Tooraj-Hubsearch
    Tooraj Arvajeh
    CEO & Co-Founder
John Karger

"They excel in communicating directly with clients and third-party software providers."


Illumine8

"HubBase held a feasibility session and mapped out the process for developing custom APIs. They excel in communicating directly with clients and third-party software providers. I strongly recommend them for HubSpot development, Shopify, and API integrations.”

John Karger

"We highly recommend HubBase."


Oaksmith Yachts

HubBase exceeded our expectations with their expert web development and flawless API integration. Their SEO optimization efforts, tailored to our target audience and industry, led to a dramatic increase in organic traffic and search engine rankings.

John Karger

"HubBase is by far the best company I've had the privilege to collaborate with"


Amobee

Having worked with a couple of HubSpot developers, HubBase is by far the best company I've had the privilege to collaborate with. Our project was delivered on schedule and met budget, and most important: the email creation system that they provided to my team WORKS.

John Karger

"An Amazing Partner!"


GossRV

The HubBase team excelled in creating a custom API for HubSpot quotes payments, adapting swiftly to changes with excellent communication. They were incredibly responsive and I highly recommend their team.

John Karger

"Quick, Quality Dev Work."


Profile Plan

I have really enjoyed working with the HubBase team on a variety of development projects over the last year. We use HubBase as our main website development team, and we rely on them for integration, migration, and HubSpot development work.

John Karger

"I would absolutely hire them again!”


Dillon Jones, LLC

“The HubBase team did an excellent job handling a complex issue with our HubSpot CMS integration. They helped provide a solution that made sense for the business and ensured a quality end result.

John Karger

"I highly recommend working with this team."


Perl Street

HubBase built our software platform very scalable as it utilized serverless Amazon AWS. The backend and frontend of the platform is developed using JavaScript. It has integrations with HubSpot, Quickbooks and HelloSign.

John Karger

"They excel in communicating directly with clients and third-party software providers."


Illumine8

"HubBase held a feasibility session and mapped out the process for developing custom APIs. They excel in communicating directly with clients and third-party software providers. I strongly recommend them for HubSpot development, Shopify, and API integrations.”

John Karger

"We highly recommend HubBase."


Oaksmith Yachts

HubBase exceeded our expectations with their expert web development and flawless API integration. Their SEO optimization efforts, tailored to our target audience and industry, led to a dramatic increase in organic traffic and search engine rankings.

John Karger

"HubBase is by far the best company I've had the privilege to collaborate with"


Amobee

Having worked with a couple of HubSpot developers, HubBase is by far the best company I've had the privilege to collaborate with. Our project was delivered on schedule and met budget, and most important: the email creation system that they provided to my team WORKS.

John Karger

"An Amazing Partner!"


GossRV

The HubBase team excelled in creating a custom API for HubSpot quotes payments, adapting swiftly to changes with excellent communication. They were incredibly responsive and I highly recommend their team.

John Karger

"Quick, Quality Dev Work."


Profile Plan

I have really enjoyed working with the HubBase team on a variety of development projects over the last year. We use HubBase as our main website development team, and we rely on them for integration, migration, and HubSpot development work.

John Karger

"I would absolutely hire them again!”


Dillon Jones, LLC

“The HubBase team did an excellent job handling a complex issue with our HubSpot CMS integration. They helped provide a solution that made sense for the business and ensured a quality end result.

John Karger

"I highly recommend working with this team."


Perl Street

HubBase built our software platform very scalable as it utilized serverless Amazon AWS. The backend and frontend of the platform is developed using JavaScript. It has integrations with HubSpot, Quickbooks and HelloSign.

Cradle logo

Cradle + HubSpot

bullet icon

Streamline Customer Support Operations

Efficiently sync support ticket data between Cradle and HubSpot, allowing for centralized management and streamlined resolution processes.

bullet icon

Enhance Customer Engagement

Utilize Cradle customer insights within HubSpot to tailor communications and support interactions based on individual needs and preferences.

bullet icon

Automate Support Workflow Enhancements

Leverage Cradle data to automate support workflow enhancements in HubSpot, ensuring timely and personalized customer support.

Hubspot integration FAQs

Hubspot integration FAQs

Integration questions demystified for marketing teams

How does the HubSpot Cradle Integration streamline customer support operations?

By syncing support ticket data between Cradle and HubSpot, you can centrally manage support interactions and streamline resolution processes for enhanced customer satisfaction.

Can Cradle insights be used to personalize customer interactions in HubSpot?

Yes, Cradle customer insights within HubSpot enable personalized communications and support interactions tailored to individual needs and preferences.

Is it possible to automate support workflow enhancements with HubSpot and Cradle?

Absolutely, HubSpot's integration with Cradle allows for automated workflow enhancements based on Cradle data, ensuring timely and personalized customer support.

How does Cradle integration support customer satisfaction measurement in HubSpot?

Cradle captures customer satisfaction survey responses, enabling HubSpot users to measure satisfaction levels and take targeted actions to improve customer experience.

Can HubSpot Cradle Integration help in prioritizing support tickets?

Yes, HubSpot can detect changes in support ticket priority levels in Cradle, allowing for prioritized customer communications and issue resolution.

Does the integration support real-time updates of customer profiles between Cradle and HubSpot?

Yes, changes made to customer profiles in Cradle are automatically updated in HubSpot, ensuring data consistency for personalized communications.

How can Cradle integration help in managing support ticket escalations?

Cradle integration notifies HubSpot of support ticket escalations, enabling prompt follow-up actions to address escalated issues or notify supervisors.

Can customer feedback collected in Cradle be integrated with HubSpot?

Yes, HubSpot integrates customer feedback collected in Cradle, enabling data-driven decision-making and continuous improvement of support services.

Is it possible to track support ticket response and resolution times with HubSpot Cradle Integration?

Absolutely, HubSpot can monitor support ticket response and resolution times in Cradle, enabling proactive management and continuous improvement of support processes.

How does Cradle integration help in automating support ticket categorization in HubSpot?

Cradle integration triggers actions in HubSpot when new support ticket categories are created, facilitating tailored support communications and workflow routing.
By syncing support ticket data between Cradle and HubSpot, you can centrally manage support interactions and streamline resolution processes for enhanced customer satisfaction.
Yes, Cradle customer insights within HubSpot enable personalized communications and support interactions tailored to individual needs and preferences.
Absolutely, HubSpot's integration with Cradle allows for automated workflow enhancements based on Cradle data, ensuring timely and personalized customer support.
Cradle captures customer satisfaction survey responses, enabling HubSpot users to measure satisfaction levels and take targeted actions to improve customer experience.
Yes, HubSpot can detect changes in support ticket priority levels in Cradle, allowing for prioritized customer communications and issue resolution.
Yes, changes made to customer profiles in Cradle are automatically updated in HubSpot, ensuring data consistency for personalized communications.
Cradle integration notifies HubSpot of support ticket escalations, enabling prompt follow-up actions to address escalated issues or notify supervisors.
Yes, HubSpot integrates customer feedback collected in Cradle, enabling data-driven decision-making and continuous improvement of support services.
Absolutely, HubSpot can monitor support ticket response and resolution times in Cradle, enabling proactive management and continuous improvement of support processes.
Cradle integration triggers actions in HubSpot when new support ticket categories are created, facilitating tailored support communications and workflow routing.

Book a consultation call