Example Workflow Triggers and Actions

heading shape

New Survey Response

Triggered when a new survey response is received in Delighted. Use this to update contact properties, create tasks for follow-up, or trigger automated workflows in HubSpot based on customer feedback.

heading shape

Negative Feedback Received

Activated when negative feedback is received in Delighted (e.g., low satisfaction score). Use this to create support tickets, assign tasks to relevant teams, or escalate issues for resolution within HubSpot, ensuring prompt response to customer concerns.

heading shape

Positive Feedback Received

Triggered when positive feedback is received in Delighted (e.g., high satisfaction score). Use this to identify brand advocates, nurture customer relationships, or trigger appreciation campaigns in HubSpot to reward loyal customers and encourage advocacy.

heading shape

Survey Sent

Activated when a survey is sent to a customer via email or SMS in Delighted. Use this to track survey delivery, monitor response rates, and trigger reminder notifications or follow-up actions in HubSpot to encourage survey participation and completion.

heading shape

Survey Response Tagged

Triggered when a survey response is tagged with specific keywords or attributes in Delighted. Use this to categorize feedback, segment customers based on sentiment or preferences, and trigger personalized communications or actions in HubSpot tailored to specific feedback themes.

heading shape

Survey Response Comment Added

Activated when a comment is added to a survey response in Delighted. Use this to capture additional context or details provided by customers, enrich contact profiles with qualitative feedback, and trigger follow-up actions or escalations in HubSpot based on customer comments.

heading shape

Survey Response Updated

Triggered when a survey response is updated or modified in Delighted. Use this to track changes to feedback scores or comments, update contact properties or deal stages in HubSpot, and trigger workflows or notifications based on revised feedback.

heading shape

Survey Closed

Activated when a survey is closed or archived in Delighted. Use this to track survey completion status, measure response rates, and trigger post-survey actions or analyses in HubSpot to gather insights and drive improvements based on survey outcomes.

heading shape

Survey Exported

Triggered when survey data is exported or downloaded from Delighted. Use this to synchronize survey data with HubSpot, update customer profiles or feedback histories, and trigger automated actions or analyses based on survey results within HubSpot's CRM platform.

Hubspot Platinum Partner Badge

Integrations built by experts

CMS Developers I Badge
CMS Developers I
Hubspot Certified
CMS Developers II Badge
CMS Developers II
Hubspot Certified
HubSpot CMS Implementation Badge Logo 1
CMS Implementation
Hubspot Certified
Academy SEO
Academy SEO
Hubspot Certified
Inbound
Inbound
hubspot certified
Marketing hub
Marketing Hub
hubspot certified
Client Management
Client Management
hubspot certified
Inbound Marketing Badge
Inbound Marketing
hubspot certified
Shopify_Partner 1 (1)
Certified Partner
Shopify Certified
OWASP
OWASP Contributor
Owasp Certified
CEH 1
Ethical Hacker
eu council certified
large-mcafee-institute-logo 1 (1)
Systems Security
Mcafee Certified
Twilio Shopify Webflow 100+ integrations

Other integrations built by us

Explore a range of custom integrations we've developed to streamline workflows and enhance productivity.

Frame 427321986
CRM Integration Logo

Google Sheets

Connect

Enhance data management with HubSpot Google Sheet Integration. Seamlessly sync data between HubSpot and Google Sheets for improved organization and analytics.

CRM Integration Logo

Slack

Connect

Experience the power of HubSpot Slack Integration. Connect HubSpot with Slack to foster seamless communication and enhance collaboration. Explore the benefits of this integration for improved team efficiency.

CRM Integration Logo

QuickBooks

Connect

Simplify financial management by integrating HubSpot with QuickBooks. Enhance accuracy and streamline processes for improved business financials.

CRM Integration Logo

Salesforce

Connect

Discover the benefits of HubSpot Salesforce Integration. Streamline CRM processes by seamlessly connecting HubSpot with Salesforce. Enhance your marketing and sales strategies with this seamless integration.

CRM Integration Logo

Wordpress

Connect

Explore the advantages of HubSpot WordPress Integration. Seamlessly integrate HubSpot with WordPress for improved marketing workflows and increased efficiency. Elevate your digital strategy with this seamless integration.

CRM Integration Logo

Mailchimp

Connect

Take your email marketing to the next level! This guide explains how to integrate Mailchimp with HubSpot for powerful automation, better insights, and a more unified customer experience.

CRM Integration Logo

Stripe

Connect

Optimize payment processing with HubSpot Stripe Integration. Seamlessly connect your HubSpot account with Stripe for efficient and secure transactions.

CRM Integration Logo

Asana

Connect

Optimize project collaboration by integrating HubSpot with Asana. Streamline communication and workflow for improved efficiency and project success.

CRM Integration Logo

Shopify

Connect

Optimize your e-commerce marketing with HubSpot Shopify Integration. Streamline workflows and enhance customer engagement for a successful online store.

CRM Integration Logo

Zoom

Connect

Enhance virtual collaboration with HubSpot Zoom Integration. Seamlessly integrate Zoom with HubSpot for improved communication and collaboration in virtual meetings.

Customer Reviews

  • Carrie Duddley
    Carrie Dudley
    Director of Client Services
  • Ben Oaksmith
    Ben Oaksmith
    Principal & Founder
  • Ryan Ondriezek
    Ryan Ondriezek
    Associate Creative Director
  • Lauren Meeks
    Lauren Meeks
    Accounting Manager
  • Katie Herrmann Profile-Pic
    Katie Herrmann
    Director of Digital Strategy
  • Dillon Jones
    Dillon Jones
    Digital Marketing Lead
  • Tooraj-Hubsearch
    Tooraj Arvajeh
    CEO & Co-Founder
John Karger

"They excel in communicating directly with clients and third-party software providers."


Illumine8

"HubBase held a feasibility session and mapped out the process for developing custom APIs. They excel in communicating directly with clients and third-party software providers. I strongly recommend them for HubSpot development, Shopify, and API integrations.

John Karger

"We highly recommend HubBase."


Oaksmith Yachts

HubBase exceeded our expectations with their expert web development and flawless API integration. Their SEO optimization efforts, tailored to our target audience and industry, led to a dramatic increase in organic traffic and search engine rankings.

John Karger

"HubBase is by far the best company I've had the privilege to collaborate with"


Amobee

Having worked with a couple of HubSpot developers, HubBase is by far the best company I've had the privilege to collaborate with. Our project was delivered on schedule and met budget, and most important: the email creation system that they provided to my team WORKS.

John Karger

"An Amazing Partner!"


GossRV

The HubBase team excelled in creating a custom API for HubSpot quotes payments, adapting swiftly to changes with excellent communication. They were incredibly responsive and I highly recommend their team.

John Karger

"Quick, Quality Dev Work."


Profile Plan

I have really enjoyed working with the HubBase team on a variety of development projects over the last year. We use HubBase as our main website development team, and we rely on them for integration, migration, and HubSpot development work.

John Karger

"I would absolutely hire them again!”


Dillon Jones, LLC

“The HubBase team did an excellent job handling a complex issue with our HubSpot CMS integration. They helped provide a solution that made sense for the business and ensured a quality end result.

John Karger

"I highly recommend working with this team."


Perl Street

HubBase built our software platform very scalable as it utilized serverless Amazon AWS. The backend and frontend of the platform is developed using JavaScript. It has integrations with HubSpot, Quickbooks and HelloSign.

John Karger

"They excel in communicating directly with clients and third-party software providers."


Illumine8

"HubBase held a feasibility session and mapped out the process for developing custom APIs. They excel in communicating directly with clients and third-party software providers. I strongly recommend them for HubSpot development, Shopify, and API integrations.

John Karger

"We highly recommend HubBase."


Oaksmith Yachts

HubBase exceeded our expectations with their expert web development and flawless API integration. Their SEO optimization efforts, tailored to our target audience and industry, led to a dramatic increase in organic traffic and search engine rankings.

John Karger

"HubBase is by far the best company I've had the privilege to collaborate with"


Amobee

Having worked with a couple of HubSpot developers, HubBase is by far the best company I've had the privilege to collaborate with. Our project was delivered on schedule and met budget, and most important: the email creation system that they provided to my team WORKS.

John Karger

"An Amazing Partner!"


GossRV

The HubBase team excelled in creating a custom API for HubSpot quotes payments, adapting swiftly to changes with excellent communication. They were incredibly responsive and I highly recommend their team.

John Karger

"Quick, Quality Dev Work."


Profile Plan

I have really enjoyed working with the HubBase team on a variety of development projects over the last year. We use HubBase as our main website development team, and we rely on them for integration, migration, and HubSpot development work.

John Karger

"I would absolutely hire them again!”


Dillon Jones, LLC

“The HubBase team did an excellent job handling a complex issue with our HubSpot CMS integration. They helped provide a solution that made sense for the business and ensured a quality end result.

John Karger

"I highly recommend working with this team."


Perl Street

HubBase built our software platform very scalable as it utilized serverless Amazon AWS. The backend and frontend of the platform is developed using JavaScript. It has integrations with HubSpot, Quickbooks and HelloSign.

Delighted logo

Delighted + HubSpot

bullet icon

Streamlined Feedback Collection

Integrate Delighted with HubSpot to streamline the collection of customer feedback. Automatically trigger surveys based on predefined events or actions within HubSpot, gather valuable insights, and enhance customer experience by addressing feedback promptly.

bullet icon

Actionable Insights

Gain actionable insights into customer sentiment and satisfaction levels with Delighted integration for HubSpot. Analyze survey responses, identify trends, and leverage data-driven decisions to improve products, services, and overall customer satisfaction.

bullet icon

Enhanced Customer Engagement

Enhance customer engagement and loyalty by integrating Delighted with HubSpot. Use feedback gathered through surveys to personalize interactions, tailor marketing campaigns, and foster meaningful relationships with customers based on their preferences and feedback.

Hubspot integration FAQs

How does the HubSpot Delighted Integration streamline the process of gathering customer feedback?

The integration streamlines feedback collection by automating the process of sending surveys via email or SMS after key interactions. Responses are captured directly within HubSpot, providing centralized customer insights for informed decision-making.

Can businesses gain real-time insights into customer sentiment with this integration?

Yes, they can. The integration enables businesses to analyze survey responses in real-time to understand customer satisfaction levels, identify areas for improvement, and take proactive measures to address issues and enhance experiences.

How does personalized customer engagement drive stronger customer relationships?

Personalized engagement is facilitated by leveraging survey responses to tailor follow-up communications, offer targeted promotions or solutions, and foster stronger relationships based on individual feedback and preferences captured within HubSpot.

Are there customizable triggers available for automated feedback management processes?

Absolutely. The integration offers customizable triggers such as new survey responses, negative or positive feedback received, survey sent, and survey response tagged. This allows businesses to automate feedback management processes and deliver personalized responses within HubSpot.

How can businesses handle negative feedback effectively with this integration?

Businesses can handle negative feedback by creating support tickets, assigning tasks to relevant teams, or escalating issues for resolution within HubSpot based on triggers from Delighted. This ensures prompt response and resolution to customer concerns.

Can businesses identify brand advocates and reward loyal customers using this integration?

Yes, they can. The integration enables businesses to identify brand advocates based on positive feedback received and trigger appreciation campaigns in HubSpot to reward loyal customers and encourage advocacy, fostering stronger brand loyalty and advocacy.

How does the integration help in monitoring survey delivery and response rates?

The integration tracks survey delivery, monitors response rates, and triggers reminder notifications or follow-up actions in HubSpot to encourage survey participation and completion. This ensures comprehensive feedback collection and analysis for actionable insights.

How can businesses categorize and analyze feedback themes using this integration?

Businesses can categorize and analyze feedback themes by tagging survey responses with specific keywords or attributes in Delighted. This allows for segmentation of customers based on sentiment or preferences and triggers personalized actions or communications in HubSpot tailored to specific feedback themes.

Can businesses capture additional context or details provided by customers within HubSpot?

Yes, they can. The integration allows businesses to capture additional comments or details provided by customers within Delighted and sync this qualitative feedback with HubSpot. This enriches contact profiles and enables personalized follow-up actions or escalations based on customer comments.

What are the key benefits of leveraging the HubSpot Delighted Integration for customer feedback management?

The key benefits include automated feedback collection, real-time insights into customer sentiment, personalized customer engagement, customizable triggers for automated feedback management, effective handling of negative feedback, identification of brand advocates, monitoring of survey delivery and response rates, categorization and analysis of feedback themes, capture of additional customer context, and overall enhanced customer feedback management and engagement within HubSpot's collaborative environment.
The integration streamlines feedback collection by automating the process of sending surveys via email or SMS after key interactions. Responses are captured directly within HubSpot, providing centralized customer insights for informed decision-making.
Yes, they can. The integration enables businesses to analyze survey responses in real-time to understand customer satisfaction levels, identify areas for improvement, and take proactive measures to address issues and enhance experiences.
Personalized engagement is facilitated by leveraging survey responses to tailor follow-up communications, offer targeted promotions or solutions, and foster stronger relationships based on individual feedback and preferences captured within HubSpot.
Absolutely. The integration offers customizable triggers such as new survey responses, negative or positive feedback received, survey sent, and survey response tagged. This allows businesses to automate feedback management processes and deliver personalized responses within HubSpot.
Businesses can handle negative feedback by creating support tickets, assigning tasks to relevant teams, or escalating issues for resolution within HubSpot based on triggers from Delighted. This ensures prompt response and resolution to customer concerns.
Yes, they can. The integration enables businesses to identify brand advocates based on positive feedback received and trigger appreciation campaigns in HubSpot to reward loyal customers and encourage advocacy, fostering stronger brand loyalty and advocacy.
The integration tracks survey delivery, monitors response rates, and triggers reminder notifications or follow-up actions in HubSpot to encourage survey participation and completion. This ensures comprehensive feedback collection and analysis for actionable insights.
Businesses can categorize and analyze feedback themes by tagging survey responses with specific keywords or attributes in Delighted. This allows for segmentation of customers based on sentiment or preferences and triggers personalized actions or communications in HubSpot tailored to specific feedback themes.
Yes, they can. The integration allows businesses to capture additional comments or details provided by customers within Delighted and sync this qualitative feedback with HubSpot. This enriches contact profiles and enables personalized follow-up actions or escalations based on customer comments.
The key benefits include automated feedback collection, real-time insights into customer sentiment, personalized customer engagement, customizable triggers for automated feedback management, effective handling of negative feedback, identification of brand advocates, monitoring of survey delivery and response rates, categorization and analysis of feedback themes, capture of additional customer context, and overall enhanced customer feedback management and engagement within HubSpot's collaborative environment.

Book a consultation call