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HubSpot Live Chat Integration
Connect Live Chat with HubSpot
Fully Secure Integration
Scalable & Fast
Support Included
Integrations Built by HubSpot Experts
- 10 years of experience building HubSpot integrations and custom apps
- HubSpot Gold Partner with a lot of certifications
- Security-first integrations
Enhance Customer Engagement
Integrate Live Chat with HubSpot to enhance customer engagement and provide real-time support to website visitors directly from the HubSpot platform.
Capture Qualified Leads
Utilize Live Chat data within HubSpot to capture and qualify leads, track conversations, and nurture prospects through personalized follow-up actions.
Streamline Communication
Streamline communication between your sales and support teams by syncing Live Chat interactions with HubSpot CRM, ensuring a seamless customer experience.
Examples of Integration Workflow Triggers and Actions
New Chat Started
Triggered when a new chat conversation is initiated on your website, allowing for immediate follow-up or automated actions in HubSpot.
Chat Transcript Logged
Automatically logs chat transcripts into HubSpot, ensuring all interactions are captured for future reference or analysis.
Chat Rating Submitted
Triggered when a user submits a rating or feedback for a chat session, enabling tracking and analysis of chat performance and customer satisfaction in HubSpot.
Chat Closed
Activated when a chat session is closed by either the user or the agent, enabling automatic logging and follow-up tasks in HubSpot based on chat outcomes.
User Email Captured in Chat
Triggered when a user provides their email address during a chat session, enabling automatic creation or updating of contact records in HubSpot with the provided email.
New Chat Message Received
Activated when a new chat message is received during an ongoing chat session, enabling real-time tracking and monitoring of chat interactions in HubSpot.
Chat Tagged with Specific Label
Triggered when a chat session is tagged with a specific label by the agent, enabling customized workflows or notifications in HubSpot based on chat categorization.
Chat Department Changed
Activated when a chat session is transferred to a different department or agent, enabling automatic updating of contact records and follow-up tasks in HubSpot.
Chat Transcript Emailed
Triggered when a chat transcript is emailed to the user or a specified email address, enabling tracking and analysis of chat interactions and outcomes in HubSpot.
New Visitor Initiated Chat
Activated when a new visitor initiates a chat session on your WordPress site, enabling automatic creation or updating of contact records in HubSpot for new leads.
Trusted by hundreds of organizations
WORK WITH US
Effective and Responsive! HubBase worked to understand our goals and designed/developed/tested the website and launched the initial phase in 5 weeks! They are organized and incredibly responsive - most questions and feedback is addressed within 24 hours.
Nick Gustafson
Senior Marketing Manager
Livetech
It’s hard to find a really good HubSpot developer who is quick to respond, readily available, and always willing to tackle demanding projects with aggressive timelines. HubBase is a truly great HubSpot developer partner. They always deliver quality results on time.
Kristen McPeak
Marketing Director
AS Advisors Group LLC
Great Work! Really happy with the team at HubBase. They deliver on time and are super responsive. The team takes time to address all of my questions. I will work with them again on my future web development projects!
Stephane Le Mentec
Marketing Manager
International TEFL Academy
Top-notch & reliable development work. I have thoroughly enjoyed working with HubBase on various HubSpot development projects over the last few years for our agency clients. They are quick to respond, scope projects, and turnaround demanding tasks.
Jenny Nauman
100 Yards
Quick, Quality Dev Work. I have really enjoyed working with the HubBase team on a variety of development projects over the last year. We use HubBase as our main website development team, and we rely on them for integration, migration, and HubSpot development work.
Katie Herrmann
Director of Digital Strategy
Profile Plan
We really enjoyed working with HubBase. They were thorough and thoughtful and helped us rebuild flawed code to exponentially increase our page loading time, as well as get us back in Google's good graces.
Amy Levine
Director of Content Marketing
Virsec
“Having worked with a couple of HubSpot developers, HubBase is by far the best company I've had the privilege to collaborate with. Our project was delivered on schedule and met budget, and most important: the email creation system that they provided to my team WORKS.”
Ryan Ondriezek
Associate Creative Director
Amobee
“The Hubbase team is absolutely wonderful! They got our vision without much back and forth and are extremely responsive in helping in any way they can! I can’t wait to continue to work with them :)”
Bridget Cooley
Marketing Specialist
LookingPoint
“The HubBase team did an excellent job handling a complex issue with our HubSpot CMS integration. They helped provide a solution that made sense for the business and ensured a quality end result. I would absolutely hire them again!”
Dillon Jones
Digital Marketing Lead
Dillon Jones, LLC
“We have built a strong working relationship with HubBase. We have worked with them on e-commerce sites utilizing Shopify and HubSpot. They also build custom APIs to build bridges between Shopify, HubSpot, and the client ERP systems.
Carrie Dudley
Director of Client Services
Illumine8
The HubBase team have been extremely helpful in a variety of website projects including the transition to HubSpot Themes and fixing critical core web vital issues. They are knowledgeable and fast acting - a great team who are highly supportive and act as an extension of our own team!
Johanna Azis
Head of US Marketing
Quantilope
Being technically knowledgable is one thing-being an easy-to-work- with team of problem solvers is another. Not often do those things overlap, but they do with HubBase. They have always communicated clearly and been available for clarifying calls and updates.
Brendon Loscar
Co-owner
RADCAT
Our expectations were blown out of the water with the quality of the work. At the start of the project, we never imagined how amazing our website would be. Our customers love it! And it works great on the Hubspot CMS and with our CRM/Marketing pieces."
Vishnu Potini
President
Hale Cosmeceuticals
“Very much enjoyed my experience with HubBase. Our website came out exactly the way we had hoped and we are excited to continue to work with them on building out the property.”
Jason Azocar
Founder & CEO
HubSearch
“HubBase was able to jump right into helping us with our existing HubSpot website and has been a helpful partner in creating new templates and supporting with testing. Glad to have them on board!”
Olivia Paden
Director of Design
Owl Labs
“HubBase is an incredible team. I have used them a few times and they are beyond professional and prompt with their responses and work. I plan on hiring them over and over again. They took our website to another level, and brought new life to it.”
A HubSpot
CMS Client
“HubBase has been our partner for all things HubSpot web development for 4 years. We rely on them as an extension of our team. They deliver projects on time. They also stay on top of HubSpot best practices to ensure our website is scalable and easy to update.”
Lola Feiger
Director of Marketing
ALICE
“We engaged with HubBase as we needed to redesign our website to be cleaner and more up-to-date. They did exactly that — we love the way our website looks and functions in HubSpot. HubBase also provided ongoing support to website edits, as needed.”
Sean Barr
President
LookingPoint
HubBase built our software platform very scalable as it utilized serverless Amazon AWS. The backend and frontend of the platform is developed using JavaScript. It has integrations with HubSpot, Quickbooks and HelloSign. I highly recommend working with this team.
Tooraj Arvajeh
CEO & Co-Founder
Perl Street
Excellent web design and web banner design sensibilities. Superlative technical and operational knowledge of HubSpot. Will definitely hire Team HubBase again.
Kirk Donnan
Creative Director
DONNAN Creative Strategy
Terrific to work with. They were extremely professional, fast, and responsive. They went above and beyond to work on a short timeline and even spent the weekend to ensure the work was completed in a timely manner. I'd highly recommend the team.
Chris Alto
Founding Member
Vendr
The work is always high-quality. It is very rare to find a team that ALWAYS meets the deadlines, no matter what. When I have a project that requires a tight turnaround, I know I can rely on HubBase to deliver. Look no further if you're looking for a HubSpot partner for the long haul!
Jenny Nauman
100 Yards
The HubBase team is an absolutely delightful partner to work with. I've had the pleasure of working with them on several website development requests now, and each time they've been able to deliver exactly what we've asked for, and have done so quickly.
L'erin Jensen
Content Manager
Pontera
I appreciate how quick HubBase is to respond via Slack and Trello. If you want a team that is well-versed in HubSpot, HubBase is a great partner you can rely on.
Katie Herrmann
Director of Digital Strategy
Profile Plan
HubBase takes a holistic and methodical approach to SEO and understands the role that time and quality of content play in building a strong, consistent brand. They respond to issues quickly and clearly communicate their work, process, and projects.”
Amy Levine
Director of Content Marketing
Virsec
When provided with feedback, HubBase provides solutions usually within 24 hours—we appreciate the efficiency. They have been the perfect partner for us.
Chelsey Heil
Design Manager
MED e-care
Came and met with me in person, which I really appreciated. HubBase worked on a tight timeline with a fast turnaround and created modules that were easy to use. They made themselves available for questions and were highly responsive.
Taylor Garrett
Associate Director of Grants
Sustainable Ocean Alliance
HubBase built our software platform very scalable as it utilized serverless Amazon AWS. The backend and frontend of the platform is developed using JavaScript. It has integrations with HubSpot, Quickbooks and HelloSign. I highly recommend working with Team HubBase.”
A happy client
From the start, HubBase was responsive to our sense of urgency and we've now engaged them for multiple website rebuilds. They helped us make strategic decisions on how to scale building a library of modules that can be repurposed for other brands. Thank you, HubBase, for your partnership.
Derek Jones
Senior Vice President
Livetech
Got more questions?
Frequently Asked Questions
The integration improves customer engagement by providing real-time support and assistance directly from your website using HubSpot's Live Chat feature, resulting in higher customer satisfaction and retention rates.
Yes, you can engage website visitors with personalized messages and assistance based on their browsing behavior and interaction history stored in HubSpot CRM, enabling targeted communication and support.
The integration benefits lead generation and management by capturing leads directly from live chat conversations and automatically syncing them with HubSpot CRM for streamlined lead management, follow-up, and nurturing.
Actions such as lead capture, chat transcript logging, lead qualification, contact synchronization, ticket creation, chat rating tracking, deal creation, appointment scheduling, and chatbot handoff initiation can be triggered between HubSpot Live Chat and CRM for comprehensive customer engagement and support.
Absolutely! You can track and manage customer interactions, chat transcripts, support tickets, chat ratings, deal progressions, and appointment schedules within HubSpot CRM using live chat integration, ensuring centralized customer relationship management and service excellence.
Yes, you can use live chat integration with HubSpot CRM for various use cases such as lead generation, sales inquiries, customer support, issue resolution, appointment scheduling, product demos, and feedback collection for improved customer experience and business growth.
Sales and marketing teams can benefit from real-time lead capture, personalized interactions, and seamless lead management through live chat integration with HubSpot.
By facilitating seamless communication and data sharing between live chat system and HubSpot CRM, the integration supports cross-functional collaboration and communication within teams, enabling coordinated efforts and efficient customer support delivery.
Yes, HubSpot provides analytics and reporting tools to track chat performance, visitor engagement, and other relevant metrics, helping you optimize your live chat strategy.
By capturing leads directly through live chat interactions and seamlessly syncing them with HubSpot CRM, the integration helps fuel sales pipeline growth and conversion rates.